Question 1

Do I need an account to buy?

Accepted Answer

Yes. An account keeps your orders, addresses and returns in one place, and it is how we verify a delivery is going to the right person.

Question 2

Can I change my order after placing it?

Accepted Answer

Quantity and address can be changed until the seller marks the order as packed. After that, use Contact seller from the order page.

Question 3

How do I use a coupon?

Accepted Answer

Enter the code in the cart before checkout. One coupon applies per order, and the minimum order value is printed beside each code.

Question 4

What does delivery cost?

Accepted Answer

Delivery is free above ₹499. Below that it is ₹49. Express delivery adds ₹99 and takes about two days off the estimate.

Question 5

How is the delivery date calculated?

Accepted Answer

From the seller’s real dispatch record and the courier’s service level for your pincode — not a generic 5–7 day range.

Question 6

Do you deliver to my pincode?

Accepted Answer

We serve about 19,000 pincodes. Enter yours on any product page to see the exact arrival date before you buy.

Question 7

What if nobody is home?

Accepted Answer

The courier attempts delivery three times, then returns the parcel to the seller and we refund automatically.

Question 8

Which payment methods work?

Accepted Answer

UPI, credit and debit cards, net banking, wallets, and cash on delivery for orders below ₹20,000.

Question 9

Is cash on delivery free?

Accepted Answer

Yes, there is no COD handling fee. The delivery agent also accepts UPI at the door.

Question 10

Are my card details stored?

Accepted Answer

No. Card data goes straight to the payment gateway. Vipani never receives or stores card numbers or CVVs.

Question 11

How long do I have to return something?

Accepted Answer

Between 3 and 10 days depending on the category. The exact window is on every product page and in the refund policy.

Question 12

When does my money come back?

Accepted Answer

Prepaid refunds land within 3–5 working days of pickup. UPI is often same-day. COD refunds go to the bank account you add during the return.

Question 13

Who pays for return shipping?

Accepted Answer

Nothing, if the item was damaged, defective or not as described. For change-of-mind returns, the original delivery fee is not refunded.

Question 14

What does it cost to sell?

Accepted Answer

Listing is free. You pay a flat 11% commission on delivered orders, with no monthly subscription.

Question 15

When do sellers get paid?

Accepted Answer

Every Friday, for orders delivered by the previous Sunday, minus commission and return adjustments.

Question 16

Do I need a GSTIN?

Accepted Answer

For most categories, yes. Handicraft and book sellers under the threshold can request an exemption during registration.

Frequently asked questions

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